|
|
|
Do you have a question about your service? If so, you've come to the right place. Below are some commonly asked service questions that you may find useful. If you can't find the answer to your question, please call us at (816) 628-3121 or e-mail us at customerservice@pcec.coop and a customer service representative will contact you.
If you are an existing member, be sure to have your account number ready when you call or include it in your e-mail.
How do I open a new account?
How do I stop service?
How do I report a problem with my electric service?
How do I request a repair or service change from Platte-Clay?
Can I pay my electric bill online?
Can I pay my electric bill with an e-check?
How do I pay my bill if I will be out of town for an extended period?
What are capital credits?
What major credit cards does Platte-Clay accept?
What is the residential energy charge and why is it shown twice on the bill?
How do I open a new account?
To open a new account with Platte-Clay or to start service, simply call our main office at (816) 628-3121 during regular business hours, Monday through Friday, and ask to speak with a customer service representative. Or, you may click here and complete our online service request form. Please allow 24 hours for processing during regular business hours, Monday through Friday.
How do I stop service?
To terminate service with Platte-Clay, simply call our main office during regular business hours, Monday through Friday, and ask to speak with a customer service representative. Or, you may click here and complete our online stop service form in the billing section of the site. Please allow 24 hours for processing during regular business hours. Be prepared to give the last four digits of your Social Security number.
How do I report a problem with my electric service?
If you are having problems with your electric service, simply call our main office at (816) 628-3121 and ask to speak with a customer service representative. If you experience problems after regular business hours, call the co-op at the same number and follow the prompts on our automated phone system. Please note: the emergency dispatchers can not make payment arrangements.
How do I request repair or a service change from Platte-Clay?
If you need to change your service or schedule repair, please call our office, (816) 628-3121 and a customer service representative will place a work order for your request or make the appropriate changes to your account. For routine service, please call Monday through Friday, 8 a.m. to 4:45 p.m. For emergency repairs call (816) 628-3121 anytime. Please note: the emergency dispatchers can not make payment arrangements.
Can I pay my electric bill online?
Yes -- PCEC encourages members to take advantage of this convenience. Sign up here. Members also can have the bill set up so the bill is paid automatically each month from a checking, savings or credit card account. Your co-op accepts American Express, Discovery, MasterCard and Visa online.
Can I pay my electric bill with an e-check?
Yes. Many financial institutions and bill payment services offer to pay your bills with an electronic check. Some of these services require your monthly bills to be sent directly to them. The bank then will cut a check and mail it to Platte-Clay, which can take up to a week.
For budgeting purposes, members may want to take advantage of PCEC's levelized billing, which is based on the previous 12-month's use along with the convenience of an e-check.
When paying by paper or bank e-check, please allow time for the co-op to receive the check and to process it, thus avoiding late fees.
Members can go online to www.pcec.coop and pay with an e-check, which will immediately transmit the funds to the co-op, which can help avoid late fees.
How do I pay my bill if I will be out of town for an extended period?
For members who need to make payment arrangements while they travel, Platte-Clay requires that the bill is paid prior to departure at the rate of 400-kilowatt hours per month. A customer service representative can provide that amount.
Members also can sign up for online or automatic billing, pay by phone, or go on recurring billing for a month or two while away.
For members who prepay the 400 kWh and use less than this amount of electricity, a credit will be issued to the account on return. For those who use more, a balance will be due. Please call Platte-Clay at (816) 628-3121 prior to departure to review billing arrangements when you will be away for an extended period of time.
What major credit cards does Platte-Clay accept?
Members may pay online using American Express, Discovery, in addition to MasterCard and Visa.
The co-op has terminals in the offices only for Visa and MasterCard.
What is the residential energy charge and why is it shown twice on the bill?
The residential charge is the cost of providing the electric infrastructure. It is the same for all residential customers, no matter how much or how little power they use in their home. Commercial and industrial customers pay a higher rate.
The customer charge is a category used by all electric utilities that covers the cost of providing service that is not their energy charge.
The residential charge will show on the bill twice when there is a rate increase that bridges the time when the new rate and the old rate are figured on the same bill. The residential energy charge is pro-rated in that instance.
Top of Page
|
|
|
|
|
|
|
|
|
|
|
